Terms And Conditions

1. Bookings & Payments

All bookings must be made online via our scheduling or payment system before sessions are confirmed.

Full payment is required at the time of booking. Payments are securely processed through Stripe (for 1:1 services) or Mighty Networks/Stripe (for memberships and courses).

Prices are subject to change; however, any confirmed booking will always be honoured at the price paid.

2. Cancellations, Rescheduling & Refunds

Behaviour and training consultations involve significant preparation time, including review of questionnaires, videos, and case planning.

Cancellations made outside of 7 days of the consultation start date will receive a 50% refund only, due to extensive preparatory work already completed.
Cancellations made within 7 days of the consultation start time are non‑refundable.
Failure to attend a session without notice (“no‑show”) will not be refunded.

Sessions may be rescheduled with a minimum of 48 hours’ notice, subject to availability.

If Whole Dog Behaviour must cancel a session, sessions will be rescheduled at no additional cost.

Due to the instant access nature of online courses, digital resources, and memberships, refunds are not available once access has been granted, except where required by law.

3. Training Philosophy & Ethical Standards

Whole Dog Behaviour works exclusively using humane, science based, welfare centred methods.

We will not train a dog wearing or subjected to equipment or methods designed to cause discomfort, fear, or pain, including but not limited to:

Prong collars
Shock / e‑collars
Choke chains
Slip leads used as training tools
Spray collars or punishment devices
Anti‑bark devices

If a guardian chooses to use aversive tools or techniques alongside our work, services may be paused or discontinued, as these methods can interfere with learning, emotional safety, and welfare.

4. Client Responsibilities & Participation

Behaviour change and physical rehabilitation require active guardian participation. By booking services, you agree to:

Follow guidance, management strategies, and training plans as provided;
Implement safety and welfare measures outlined by your consultant;
Provide accurate, honest updates and communicate changes that may affect progress;
Seek veterinary or specialist intervention when recommended.

Failure to follow professional guidance may limit or prevent progress. Where client actions compromise welfare, safety, or ethical standards, Whole Dog Behaviour reserves the right to pause or discontinue services.

5. Health, Pain & Veterinary Considerations

Whole Dog Behaviour operates from a welfare first perspective. If we believe or suspect that a dog may be experiencing physical pain, discomfort, illness, or neurological compromise, we will not progress beyond foundational work until this is appropriately investigated and managed.

This may include, but is not limited to:

Veterinary or specialist pain assessments;
Diagnostic investigations (e.g. imaging, gut microbiome analysis);
Pain relief trials;
Use of supplements;
Referral to physiotherapists, clinical massage therapists, or other allied professionals.

We cannot provide behaviour or training services where a dog is showing signs of untreated pain, illness, mobility issues, or suspected medical concerns.

If a guardian refuses recommended medical investigation or attempts to pursue training instead of addressing health concerns, services will be denied or paused. Training a dog who is physically or neurologically compromised is unsafe and unethical.

Where welfare, pain levels, or behavioural health require further investigation, services may be paused until appropriate veterinary or specialist care has been sought.

6. Client Preparation & Pre‑Consultation Requirements

Clients are required to upload requested videos no later than 5 days before the consultation start time to allow time for review.. Clients are also provided with free access to our online training hub and must completed the recommended resources before the start of the consultation to prepare.

Failure to complete these requirements may result in:

Loss of the session;
No refund being issued.

Clients receive full preparation instructions by email at the time of booking and are responsible for their own time management ahead of sessions.

7. Safety, Legal Responsibility & Risk Management

It is the legal responsibility of every guardian to manage their dog safely at home and in public.

Whole Dog Behaviour may refuse, pause, or terminate services where safety protocols have not been implemented, including but not limited to:

Failure to implement muzzle training where advised;
Flooding or overwhelming the dog through exposure to stressors against professional advice;
Lack of secure management within the home;
Inadequate public safety measures for reactive, fearful, or aggressive dogs;
Non‑compliance with Restricted Breed legislation;
Refusal to create an environment that meets the dog’s intrinsic needs for safety and welfare;
Knowingly placing the dog in overwhelming or unsafe situations against advice;
Environments that present risk to the consultant, the public, or the dog.

Where risks cannot be adequately managed or advice is repeatedly ignored, services may be terminated to uphold professional ethics and public safety.

8. Training Commitment, Communication & Expectations

By booking services, clients acknowledge that:

Progress depends on client follow through, consistency, and participation;
Outcomes are influenced by the dog’s physical health, emotional state, history, and environment.

Clients agree to provide regular updates, with a minimum expectation of twice weekly communication, to allow effective review and progression of the plan.

Support calls are designed to discuss overall progress and next steps, not day to day questions. WhatsApp support is provided for ongoing queries between calls. Clients acknowledge that lack of regular communication may significantly limit progress and reduce the effectiveness of support calls.

9. Liability & Insurance

Whole Dog Behaviour holds appropriate professional indemnity and public liability insurance.

Clients remain responsible for their dog’s behaviour, safety, and management at all times, including during online sessions or when implementing advice independently.

Clients must disclose all relevant behavioural, medical, or environmental factors that may impact safety or training outcomes.

10. Consumer Rights

Under the UK Consumer Contracts Regulations, services booked for specific dates are exempt from the standard 14‑day cooling‑off period once confirmed.

By booking, you acknowledge and accept the cancellation and refund terms outlined above.

11. Privacy & Data Protection

Whole Dog Behaviour complies fully with UK GDPR.

Personal information is collected solely for the purpose of delivering services and will never be shared without consent.

Sessions may be recorded for professional review. Photos or short video clips may be used for educational or marketing purposes unless clients request otherwise.

12. Amendments to Terms

Whole Dog Behaviour reserves the right to update these Terms & Conditions at any time. Updates will not affect existing confirmed bookings but will apply to future services.

Client Agreement

By booking a service or joining a membership with Whole Dog Behaviour, you confirm that you have read, understood, and agree to these Terms & Conditions. You acknowledge that all work is delivered using , welfare centred methods and that success depends on your active participation, honest communication, and commitment to your dog’s physical and emotional wellbeing.

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