Privacy Policy

This Privacy Policy explains how Whole Dog Behaviour ("we", "us", "our") collects, uses, stores and protects your personal data when you use our website or enquire about our services.

The data controller is Karolina Dudek, Whole Dog Behaviour, Sandhurst, Berkshire. You can contact us at info@wholedogbehaviour.com.

Personal data is any information that identifies you, or could be used to identify you. This includes your name, email address, phone number, and any details you share with us about yourself or your dog.

Your Rights

Under the GDPR, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.

• The right to access and amend the personal data we hold about you.

• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.

• The right to restrict (i.e. prevent) the processing of your personal data.

• The right to object to us using your personal data for a purpose or purposes.

• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

• Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For further information, you may contact our designated Data Officer by contacting us. Further information about your rights can also be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

Personal Information We Collect

We may collect and use the following categories of personal information:

• Enquiry information — your name, email address, phone number, and any details you choose to share about your dog and its behaviour when you submit an enquiry form or contact us directly.

• Communication records — emails, messages, or notes from phone or in-person consultations, kept to deliver and improve our services.

• Marketing preferences — whether you have opted in to receive updates or newsletters from us.

• Technical / device information — your IP address, browser type, pages visited, and how you interact with our website. This is collected automatically and used for analytics and site improvement only.

We collect technical information using cookies, log files, and similar tracking technologies. For more information about cookies and how to disable them, visit www.allaboutcookies.org.

How Do We Use Your Personal Information?

We use the information you provide to:

• Respond to your enquiry and arrange a discovery call or consultation;

• Deliver and follow up on behaviour support sessions and programmes;

• Send you relevant service information, appointment reminders, or follow-up resources;

• Send you marketing communications (newsletters, tips, offers) only where you have explicitly opted in; and

• Improve our website and understand how visitors use it, using anonymised analytics data.

Your personal information will never be sold or shared with third parties for marketing purposes.

Marketing emails will only be sent to you if you have opted in, and you can unsubscribe at any time using the link at the bottom of any email we send.

Consent

How do you get my consent?

When you provide us with personal information to enquire about or book our services, we imply that you consent to our collecting it and using it for that specific reason only.

If you provide us your personal information for a secondary reason, like marketing, you will be able to express your consent via an online form, and we will also provide you the opportunity to unsubscribe at any time if you change your mind.

How do I withdraw my consent?

If, after opting-in, you change your mind, you can withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us.

You may also unsubscribe from marketing contact by using the unsubscribe option at the bottom of any marketing email. Please note that although we will act quickly on your request, you may continue to receive mailings which are already on their way to you for a short time while your request is being dealt with.

Sharing Your Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

• to the extent that we are required to do so by law;

• in connection with any ongoing or prospective legal proceedings;

• to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

• to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

We also use Google Analytics to help us understand how our customers use the Site; you can read more about how Google uses your Personal Information by visiting here. You can also opt-out of Google Analytics here.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you where you have opted in. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at networkadvertising.org.

You can opt out of targeted advertising by visiting:

• FACEBOOK – facebook.com/settings/?tab=ads

• GOOGLE – google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: optout.aboutads.info.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights (UK & European Residents)

If you are a UK or European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details below.

We process your information to fulfil our services to you and to pursue our legitimate business interests as described in this policy. Your information is stored on secure servers within the UK or EEA.

Security of Personal Information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on secure, password-protected servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Data Retention

We retain your personal information for as long as necessary to deliver and follow up on our services, or as required by law. If you would like us to delete your personal data, please contact us at info@wholedogbehaviour.com and we will action your request promptly.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how we have handled your personal data, please contact us:

Whole Dog Behaviour

Sandhurst, Berkshire

info@wholedogbehaviour.com

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.​

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.